Viveka Conversation Intelligence

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Sign in to Viveka — review call recordings, transcripts, and per-turn sentiment.

Prototype — any credentials work. Try wrong / wrong for the error state.

Call activity · by duration

How long do calls run?

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Total calls — —

Most common — —

Median bucket — —

KPI · Fidelity

Average audio quality

1 · poor 10 · pristine

7.8 / 10

Across 12 calls · clear voice, minimal noise. Two recordings flagged for review.

KPI · Engagement

Conversation vs audio duration

spoken 02:14 total 03:08

71 % talk time

On average, 29% of each recording is silence, hold music, or background noise.

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Total calls—

Grade A leads—

Compliance flagged—

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Age Group

Profession

Lead Grade

Approachability

Cross-sell Potential

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Calls

Click any ready call to open the full profile.

Customer	Call	Lead	Mood	Status

Transcription job

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← All audios

call-2025-08-14-1042.mp3

Conversation Thread

Speaker	Transcript	Sentiment

Audio Quality

8.4/ 10

1 · poor 10 · pristine

Engagement

71% talk time

spoken 02:14 total 03:08

Conversation duration vs full audio length.

Call Information

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Age Group

Profession

Lead Grade

Approachability

Cross-sell Potential

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← All calls

Dashboard.

How long do calls run?

Average audio quality

Conversation vs audio duration

Calls.

Calls

Transcription job

call-2025-08-14-1042.mp3

Conversation Thread

Customer Profiles.